A woman is standing in front of a screen door in a bedroom.

Crimsafe

Button
The door is made of wood and has a round handle

Timber Doors

Proper planning can help you save money and reduce liabilities. 

Button
A white house with a black roof and a lush green lawn

Roller Shutters

Proper planning can help you save money and reduce liabilities. 

Button
Women pressing alarm
CCTV Camera
A digital safe is sitting on top of a wooden shelf.

Alarm Service & Repair

Do you have a problem with an existing alarm system?

In most cases we can fix this for you, note that there will be a minimum service charge for the time of our technicians of $181.50 including GST for a site visit. If your system is beyond repair, we will discount this cost off the quote to purchase/upgrade to a new system.

What should you consider before booking in a service call?

What is the Brand / Model of your system? The most common brand on the market are Bosch, Hills, DSC, Ness, Paradox. Our team are familiar with these panels and some spare parts are available depending on the age. If you have one of these alarm panels there is a good chance we can fix your issue.

The age of your system? If your system is +10 years we would strongly recommend that you consider updating. Whilst we can work with older alarm panels, we might fix one issue only for another issue to appear a couple of months later. Unfortunately, we cannot provide a warranty on our work for products of this age and most products have a finite lifespan. Would you repair a computer that is +10 years in age?

Do you have the installer code? For some panels it can be very difficult to get access to the panel if you do not have the installer master code. Without this code we would need to recommend either a full reset of the system (starting at $330.00) or an upgrade to something more modern as there is no guarantee that if we reset the system it will return to full function again.

What are the most common issues we see with service calls on alarm panels?

Backup Batteries: The backup batteries on alarms need to be replaced every 3-5 years, or sooner if your power has failed for a long period of time. This is an easy fix.

Batteries in Detection Devices: The batteries in wireless reed switches and PIR sensors have a life of about 3-5 years and are also easily replaced by an experienced technician.

Sensors: PIR’s, Reed Switches, glass break detectors can fail after a long period of time, these are usually quite easy and inexpensive to replace without having to upgrade the panel.

Faulty external siren or strobe is very common, we recommend self-testing or an alarm service every 3 years to ensure both of these components are in working order. 

  • How often should you get your alarm serviced?

    We recommend self-testing your alarm panel every 12 months to ensure your sensors, siren & strobe are working properly. We also recommend changing your backup battery every 3 – 5 years. Unless you know what you are doing, we would advise a scheduling professional service.

  • Should you repair or upgrade your system?

    The cost of repairs on an old alarm system can be substantial so why not consider an update to a new system? In most cases our team can utilise existing wiring but update the hardware to keep cost down. Your new system will be NBN compatible and the latest generation panels give you access to features such as self-monitoring through mobile apps and Touchscreen panels. All of our new systems come with a 3-year manufacturer’s warranty.

  • When is a quote a service call?

    Sentinel Security & Technology Group is committed to providing free, no obligation quotes for new systems to customers. But when does a free quote become a service call? A service call charge may apply if:

    • The enquiry relates to an issue with an existing system (not installed by SSTG and under warranty)
    • The cost of the service call is explained to the customer on the phone or onsite by the technician before they commence work
    • The Issue is resolved by the technician

  • What is the cost of a service call?

    Services call by SSTG technicians start from $181.50 inc GST and cover initial labour and troubleshooting (not including any parts required).

  • Why do we charge for a service call?

    Charging a service call is a standard practice in the trade services industry.  Our highly skilled team are experts when it comes to your security and their time and expertise is valuable. We bring our expertise to you at a time that suits you and  we believe it is fair to charge the callout fee for this.


Book Your Alarm Service
Share by: